App and other add ons can make certain browser react oddly. If you have problems with this process on one browser, try a different browser. If you want to transfer the item to your mobile device you can add the opened file to iCloud or Dropbox and then they can be accessed on your mobile device. This creates a new file on your computer which you can open. If you are on a Mac, you might only have to double click the file to unzip it. It will usually land in your downloads folder or where you have directed it to download to.Īfter locating the file, right click and select the extract all option. Do a quick search in your files, by date or name of the product to locate it.Īfter you download the zipped file to your computer, locate it. If it is not there you may have your computer set to place your downloads into another area of your computer in your files. Your file should download into your downloads folder. Some products are sent using a compressed ZIP file and will need to be unzipped. So it’s best to download to your computer and then use iCloud or Dropbox to transfer the item to your mobile device. Please note that most mobile devices such as phones and ipads, and tablets, do not allow for downloading through a link. But we hope these download tips can help.īelow are download instructions that I hope can help if you need help with your download. And we are not able to offer you technical support. Computers and mobile devices vary greatly.
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